Clients:  Tradepoint Systems LLC, USA. Tradepoint Systems Ltd., UK. Development Tools/Technology: IIS 5.0, Visual Interdev, ASP 3.0, Windows 2000, COM+ using VB 6.0, MS-SQLServer2000 with sp2, IE 5.0 or higher, Crystal Report 6.0 Microsoft DNA architecture using COM+ Project Overview: ServicePoint 2.0 is a Customer Service and Help Desk system that helps companies to improve customer satisfaction in an efficient and cost-effective way. ServicePoint 2.0 helps the customer service department of any organization to accurately and efficiently record and track complaints or incidents reported by customers. It maintains complete history of reported incidents and generates flexible reports that will be useful to the customer service department, top management as well as customers.  ServicePoint 2.0 can be customized as per the needs of the customers. The Look & Feel is very simple and controlled through Cascaded Style Sheets, which can be modified to the Customer’s needs very quickly.  Features:   Customers can connect to the application online and submit an Incident or Complaint related to the Product or Service they have purchased.   Customers will receive an e-mail acknowledgement with an Incident Id for the reported incident.   Customers can inquire the status of the Incidents reported by them or by the user of their company.   Internal Client Administration module provides Administrators to create new customers. Dispatch Products to them and Create new Users and assign rights.    Internal Client Administration module provides facility for administrator to assign the incidents to Support Analyst and modify the status of the incidents.   Support Analyst will get email messages on the Incidents assigned to them. They can work on the assigned Incident and modify the status of the Incidents when it is Fixed   Flexible Reports helps users to check Incident information in different formats, like Graphical Reports, Non-Graphical and Excel format etc.    Provides interface for downloading software patches for products owned by them.   On-line Bulletin Board (News Group) allows Users to post/review/reply articles and questions on products and services.   Personalized Home page for every Customer.   Customer Service department can accurately and efficiently record and track Customer reported Incidents which helps in a quicker response.   Improved communication. As client is logging the Incident or complaint, they can fully explain the problem in their own words there by avoiding miscommunication.   Customers can be given direct access to a Knowledge base created and maintained by skilled professionals regarding specific information that will help them in resoling the Issue without reporting. URL: www.tradepointsys.com/cts/         www.tradepointsys.co.uk/sp/         www.e-softstudio.com/sp          Back to Project Profile